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FAQ's

 

Do CTI Balloons supply to the trade only?

Most of our customers are retailers, distributors and wholesalers.  We can also supply products to those who have the means to make an instant payment online who meet the minimum order requirement (See below).

What is your minimum order?

Our minimum order is £75.00 (excl. VAT), for UK mainland and £175.00 (excl. VAT), for Channel Islands and Eire.

Balloon in A Box?

If ordering Balloon in A Box ONLY within UK mainland then the minimum order level of £75.00 is exempt.   Please read our Terms and Conditions for further information.

How much is carriage?

UK Mainland - £100 carriage paid.  Any orders that fall below will be charged £7.50

Channel Islands & Eire - £200 carriage paid.  Any orders that fall below will be charged at courier cost

Worldwide - Orders are set Ex-Works

What are your payment methods?

We accept all major debit/credit cards.

How quick do you deliver?

We will aim to dispatch your items within three to four working days. However, during busy periods this may take a little longer. If your order is urgent, then please let us know by either using the comments box or by calling our sales team.

Returns?

In the unlikely event of our products being faulty, then simply return the items to us.  If we find they are faulty, we will either send out free of charge replacement products or give a full refund. Please quote your order number with the returned product and inform us by email that the items have been sent. We recommend sending the items by Recorded Delivery or another method that provides proof of posting. If we do not receive the items and you have no proof of postage, then we regret we will not be able to offer any refund or dispatch replacement items.

Cancellation?

Whilst you are protected by The Consumer Protection (Distance Selling) Regulations 2000, please be aware that full and complete cancellation without charge will come into effect at the point of ordering and up to 7 working days starting the day after the goods have been received by the customer (as specified in the aforementioned Regulations) (a) the cost of shipping the order to you will be refunded (b) the cost of you returning the goods to us will not be refunded.

Under the Regulations you have a duty to protect our goods whilst in your possession and to ensure adequate packing & protection in sending them back to us (See Returns Policy)

How are your balloons packaged?

Our balloons are supplied in three different formats:
1. Flat – No packaging, ribbon or weight
2. Packaged – Clear Bag with euro slot and header card. NO ribbon or weight
3. Pre-weighted – Clear Bag with euro slot, header card and high quality spool weight containing the ribbon.

Who Do You Contact Outside of British Isles

CTI Industries Corporation
22160 N. Pepper Road
Barrington, IL 60010

Tel: 847-382-1000
Tel: 800-284-5605
Fax: 800-333-1831
schmura@ctiindustries.com

Flexo Universal SA de CV
Calle 3 No. 1374 Zona Industrial
Guadalajara, Jalisco C.P. 44940 Mexico

Tel: 011-52-33-3812-7621
Fax: 011-52-33-3812-3459
flexo@flexouniversal.com.mx


CTI Europe GmbH
Rudolf-Braas-Str. 6-8
63150 Heusenstamm
Germany

Tel.: +49 (0) 6104 - 95399-13
Fax: +49 (0) 6104 - 95399-79
http://www.ctieurope.de

 

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